Chapter 9 | Evidence: Using Your Experience Properly

Your evidence section should prove the claims you have made, but it does not need to include everything, it just needs to include the right things.

Use 2–3 evidence points; these might be achievements, relevant responsibilities, projects, improvements, scope, stakeholder work, leadership examples, commercial impact, technical capability.

How to write evidence clearly

Use this structure: Action + context + outcome

Example:

I introduced a clearer reporting process across the team, improving visibility of recurring issues and helping managers respond more quickly to service pressures.

Or:

I supported the delivery of a system change project, coordinating users, testing processes and maintaining communication between operational teams and senior stakeholders.

If you have metrics, use them.

Example:

I improved response times by 18% by redesigning workflow and introducing clearer ownership across the team.

If you do not have metrics

Use scope, scale and consequence.

Example:

I managed competing priorities across a busy multi-site environment, maintaining service standards during periods of high demand and staT change.

Avoid overloading evidence, a cover letter is not the place for 8 bullet points.

If you have lots of evidence, your CV should carry it, he cover letter should select the strongest examples and direct attention to them.