Chapter 15 | How to write bullet points that show impact

Your bullet points should not read like a job description, they should show:

• results

• improvements

• outcomes

• examples of contribution

• evidence of strength

Start by identifying your strongest examples for each role, choose the examples that best show:

• success

• scope

• problem-solving

• ownership

• credibility

• relevance to the roles you want next

Good bullet points usually include:

• the action you took

• the focus or area

• the result or value created

Strong examples

• Increased operational eHiciency by 22% across a multi-site environment by streamlining staHing models and improving shift planning, resulting in reduced labour costs and improved service

• Delivered a 15% reduction in stock loss and waste by implementing tighter inventory controls and supplier management processes, improving overall cost control and profitability

• Improved customer satisfaction scores 4.1 to 4.7 within 6 months by enhancing service standards, team performance, and resolving recurring service issues during peak periods

Keep them concise, bullets should be:

clean

purposeful

evidence-led

written in plain English

not overloaded with unnecessary words

Avoid starting every bullet the same way, mix your sentence openings naturally as repetition makes the writing feel flat, make sure to avoid empty claims.